At 16vip, your personal data is handled with care and transparency. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you have as a 16vip player in the Philippines.
Your Privacy at a Glance
These highlights give you a quick overview of our privacy practices. They are not a substitute for the full Privacy Policy below — please read the complete document for all the details.
All data transmitted between your device and the 16vip platform is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal information are never sent in plain text.
16vip collects only the personal data that is necessary to operate the platform, verify your identity, process payments, and comply with PAGCOR and Philippine legal requirements. We do not collect data for its own sake.
16vip does not sell, rent, or trade your personal information to third-party marketers. Data is shared only with trusted service providers who help us operate the platform, and only under strict confidentiality agreements.
As a Philippine resident, you have rights under the Data Privacy Act of 2012 (Republic Act 10173), including the right to access, correct, and request deletion of your personal data held by 16vip.
In the unlikely event of a data breach that affects your personal information, 16vip will notify you and the National Privacy Commission (NPC) within the timeframes required by Philippine law.
16vip retains your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. You may request deletion of your data subject to applicable legal retention obligations.
16vip ("the Platform," "we," "us," "our") is committed to protecting the privacy and personal data of all players and visitors who interact with the 16vip online casino platform. This Privacy Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC).
This policy describes the types of personal information we collect from you, the purposes for which we process that information, the parties with whom we may share it, the security measures we apply to protect it, and the rights you have in relation to your personal data. By registering on 16vip or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read together with the 16vip Terms & Conditions, which govern your use of the platform as a whole.
For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, 16vip is the personal information controller responsible for the personal data you provide when using the 16vip platform. As data controller, 16vip determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine privacy law.
If you have any questions or concerns about how 16vip handles your personal data, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this policy.
16vip collects the following categories of personal data from players and platform visitors:
16vip collects personal data through the following means:
16vip processes your personal data on the following legal bases under the Data Privacy Act of 2012:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and platform access | Performance of a contract (your agreement to the Terms & Conditions) |
| Identity verification (KYC) | Legal obligation (PAGCOR regulations, AML laws) |
| Processing deposits and withdrawals | Performance of a contract |
| Fraud prevention and AML compliance | Legal obligation; legitimate interests of 16vip |
| Responsible gaming monitoring | Legal obligation; legitimate interests; your vital interests |
| Marketing communications (opt-in only) | Your consent |
| Platform analytics and improvement | Legitimate interests of 16vip |
| Customer support | Performance of a contract; legitimate interests |
16vip uses the personal data we collect for the following purposes:
16vip does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Third-party companies that provide services on our behalf, including KYC and identity verification providers, payment processors (GCash, Maya, banking partners), IT infrastructure and hosting providers, customer support platform providers, and fraud detection and AML screening services. These providers are contractually bound to process your data only on 16vip's instructions and in accordance with applicable privacy law.
16vip may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive.
In the event of a merger, acquisition, or sale of all or part of 16vip's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer.
16vip uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how the platform is used. The following types of cookies are used:
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect your ability to use the 16vip platform.
16vip implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
16vip retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Philippine law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and KYC data | Duration of account plus 5 years after closure (AML legal requirement) |
| Transaction and financial records | 5 years from the date of the transaction (AMLC requirement) |
| Gaming activity records | 3 years from the date of the activity |
| Customer support communications | 2 years from the date of the last interaction |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
| Technical and usage logs | 12 months on a rolling basis |
After the applicable retention period expires, personal data is securely deleted or anonymised in accordance with 16vip's data disposal procedures.
Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by 16vip:
To exercise any of these rights, please contact the 16vip Data Protection Officer using the details in Section 15. We will respond to your request within 15 business days. We may need to verify your identity before processing your request.
The 16vip platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations and Philippine law governing casino-style gambling. 16vip does not knowingly collect personal data from individuals under the age of 21.
If 16vip discovers that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, all data will be deleted, and any deposits will be returned to the payment source. If you are a parent or guardian and believe your child has registered on 16vip, please contact us immediately using the details in Section 15.
16vip primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines (for example, cloud hosting services), 16vip ensures that such transfers are made only to countries or organisations that provide an adequate level of data protection, or under appropriate contractual safeguards such as standard data protection clauses.
Any international transfer of personal data by 16vip is conducted in compliance with the Data Privacy Act of 2012 and the guidelines of the National Privacy Commission.
16vip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR requirements. When material changes are made, we will notify registered players by email and/or by displaying a prominent notice on the 16vip platform prior to the changes taking effect.
The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically. Your continued use of the 16vip platform after the effective date of any revised policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 16vip, please contact our Data Protection Officer:
DPO Email: [email protected]
General Support: [email protected]
Live Chat: Available daily via the 16vip platform
Response Time: Within 15 business days for privacy requests
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.
Play with Confidence
Now that you know how 16vip protects your personal information, you can enjoy slots, bingo, crash games, and live dealer tables with full confidence. 21+ only. Play responsibly.
21+ only | Gambling is addictive. Know when to stop. | PAGCOR regulatory framework